Frequently Asked Questions & Answers
We have collected the questions customers most often ask about orders, stock, fitment, shipping, payment, invoicing and returns. If anything is still unclear, our team will be happy to help.
When the item is actually available in our central warehouse.
When the item is actually available from an external warehouse.
For most EU countries, the shipping cost is calculated automatically at checkout. For some countries, destinations or individual orders, an automatic shipping rate may not be available; in that case, please contact us and we will provide the shipping cost.
Support hours are shown in Hungary local time.
How can we help?
Choose a topic or scroll down to the detailed questions. The answers below reflect the current operation and information of the LLRacing.eu webshop.
Orders & stock
Where the product page shows central and external warehouse availability separately, the actual quantity is the primary stock information. A displayed lead time should only be read together with the current availability shown for that item.
?How can I tell whether a product is in stock?+
Check the current availability shown on the product page. Where central and external warehouse quantities are displayed separately, a positive quantity indicates that the webshop currently shows stock at that location.
?What is the difference between central stock and external stock?+
Central stock means stock held within LLRacing's central inventory. When available there, the webshop typically indicates an estimated dispatch/delivery lead time of around 1–3 business days. External stock means supplier or partner stock; when genuinely available there, the webshop typically indicates around 5–10 business days.
The current product-page information always takes priority over general estimates.
?What does “Available to order” mean?+
“Available to order” means that the product can be ordered through the webshop, but it does not necessarily mean that it is immediately in stock. Always check the current stock and lead-time information shown on the product page.
?Can I change or cancel an order after placing it?+
If you need to change or cancel an order, contact us as soon as possible. Whether an operational change is still possible depends on the current processing, supplier-order and dispatch status.
For consumers, any statutory withdrawal rights that apply to the purchase remain separate from our ability to stop or edit an order operationally. Custom-made or personalised items may be subject to statutory exceptions.
?How can I follow the status of my order?+
We send order-status information by e-mail. If you ordered through a registered customer account, you can also review the order details in your account. After dispatch, the carrier may send separate tracking information.
?Are the 1–3 and 5–10 business day lead times guaranteed?+
No. These are estimated lead times and can be affected by actual stock, supplier availability and the transport process. Supplier stock can change and delays may occasionally occur.
Product selection & compatibility
With motorsport and performance parts, exact technical compatibility matters more than a product image or the fact that two parts look similar at first glance.
?How do I know whether a part will fit my vehicle?+
Check the make, model, generation, production year, engine code or engine version, body style, dimensions and part number shown in the product title and description. If an OEM or manufacturer part number is provided, compare it with the original or existing component whenever possible.
Do not rely on the photo alone. Visually similar parts can have different dimensions, fittings, mounting points or technical specifications.
?What information should I send when asking for fitment help?+
The more precise the information, the more accurately we can help. Useful details include vehicle make, model, generation, production year, engine code or engine version, body style, and the OEM/manufacturer part number of the component you are looking for or replacing. In some cases a VIN, measurements or clear photos may also help.
?What does “universal” mean for an automotive part?+
A universal part is not designed as a direct fit for one specific vehicle. Before installation, check dimensions, connections, available space, mounting points and technical specifications. Some universal products may require fabrication, an adapter, welding or other installation work.
?How should I check homologation or approval for racing equipment?+
Check the approval/homologation marking and its validity on the product page and in the manufacturer's documentation, then compare it with the current rules of the championship, series or event where you intend to use it. Requirements can differ between disciplines, countries and rulebook versions.
?Can you give technical advice before I order?+
Yes. If you are unsure about compatibility or are choosing between products, contact us before ordering. Providing complete technical information helps us answer faster and more accurately.
Shipping & personal pickup
For most EU countries, the available shipping methods and shipping cost are calculated automatically at checkout. For some countries, destinations or individual orders, an automatic shipping rate may not be available. In that case, please contact us and our team will confirm the available shipping method and provide the shipping cost before you place the order.
?Which delivery methods are available?+
Depending on the destination, LLRacing.eu offers MyGLS home delivery within supported EU destinations, MyGLS ParcelPoint services in selected countries, FedEx delivery for selected destinations, and personal pickup in Gödöllő, Hungary.
Where automatic calculation is available, the exact options and shipping charge for your order are shown at checkout. If no shipping method or shipping amount is displayed for your destination, please contact us; our team will confirm the available delivery option and calculate the shipping cost for you.
?How much does international shipping cost?+
Shipping cost depends on the destination, carrier, parcel size and weight, and the contents of the order. For most EU countries, the applicable shipping charge is calculated automatically and shown at checkout before you place the order.
For some countries, destinations or individual orders, an automatic shipping rate may not be available. If no shipping amount is displayed, please contact us before placing the order. Our team will confirm the available shipping method and calculate the shipping cost for your order.
Shipping rates and service availability may change, so the amount shown at checkout or the shipping cost confirmed by our team is the applicable shipping charge for the order.
?Can oversized or heavy products have an additional shipping or handling charge?+
Yes. Large, heavy or unusually shaped products, or items that require special packaging or handling, can cost more to transport than a standard parcel. In these cases an additional handling or shipping charge may apply.
Where automatic shipping calculation is available, any applicable surcharge is shown during checkout before the order is finalised. If the webshop cannot calculate the shipping charge automatically, please contact us and we will provide the applicable shipping and handling quote before the order is confirmed.
?How long does delivery take after dispatch?+
Transit time depends on the destination and carrier. GLS delivery times vary by country. For selected FedEx destinations, the currently published typical transit time is approximately 2–5 business days after dispatch.
This is separate from the product's warehouse or sourcing lead time.
?Can I collect my order in person?+
Yes. Personal pickup is available at 2100 Gödöllő, Klapka köz 2., Hungary.
?Will I have to pay customs duties or import VAT?+
For deliveries within the EU customs territory, normal intra-EU rules apply. For destinations outside the EU, customs duties, import VAT, brokerage or local handling charges may be payable on arrival, depending on the destination country's rules.
These import charges are normally determined by local authorities or the carrier and are separate from the shipping charge shown by LLRacing.eu. Please check your local import rules before ordering.
?What should I do if the parcel arrives damaged?+
If you notice visible damage to the parcel, report it to the carrier at delivery whenever possible and document the damage. Then contact us as soon as possible with your order ID.
Please take clear photos of the outer packaging, inner packaging, shipping label and damaged product. This can significantly speed up the claim process.
Payment & invoicing
The checkout shows the payment methods actually available for your order and destination. Some methods may be subject to additional conditions or fees.
?Which payment methods are available?+
Depending on the order and destination, payment options can include credit/debit card payment through Stripe, payment in advance by bank transfer, cash on delivery where available, and cash payment when collecting an order in person.
The exact methods available to you are shown at checkout.
?Is card payment secure?+
Card payments are processed through Stripe. Your card details are entered on the payment provider's secure payment interface and are not passed to LLRacing.
?Is cash on delivery available?+
Cash on delivery may be available for eligible shipping methods and destinations. Any applicable COD handling fee and the available payment method are shown at checkout. Availability can vary by carrier and country.
?Can I order as a company and receive a business invoice?+
Yes. Enter the company's legal billing details accurately when placing the order, including the company name, registered address and tax/VAT number where applicable.
VAT treatment depends on the customer's status, billing and delivery country, and the applicable tax rules. The final invoice and checkout information are authoritative; do not assume that a displayed net price automatically means VAT-free invoicing.
?What should I include when paying by bank transfer?+
Please include your order ID in the payment reference so we can match the transfer to your order quickly. The current EUR bank details are provided in the webshop's payment information and order-related instructions.
?Which currency will I be charged in?+
LLRacing.eu primarily displays prices in EUR, while other display options may also be available in the webshop. The final amount and currency charged are shown during checkout and by the selected payment provider.
Returns, withdrawal & claims
Return and withdrawal rights depend on the type of customer, destination, product and reason for the return. Consumers can submit a withdrawal electronically through our Withdraw from contract form; faulty, incorrect or other return cases can be handled through our Returns / Customer Service form. The current Terms and Conditions and applicable law always take priority over this general FAQ.
?Do consumers have a 14-day right of withdrawal?+
Where EU distance-selling consumer rules apply, a consumer generally has the right to withdraw from an online purchase within 14 calendar days without giving a reason. For goods, this period generally runs from receipt of the product.
You can submit your withdrawal online through our Withdraw from contract page and receive an automatic email acknowledgement.
There are statutory exceptions, so the right does not apply to every product or transaction. Please check our current Terms and Conditions and the law applicable to your purchase.
?How do I submit a withdrawal online?+
If you are a consumer and wish to exercise an applicable right of withdrawal, use our Withdraw from contract page. Enter the requested information and click “Confirm withdrawal”.
After submission, an automatic acknowledgement is sent to the email address you provide. It contains the submitted statement, a unique submission ID and the date and time of submission.
?What about custom-made or personalised products?+
Where applicable consumer law provides an exception for goods made to the consumer's specifications or clearly personalised, the standard 14-day withdrawal right may not apply.
This can include certain Maxton Design products manufactured specifically to order or similar items if the particular product genuinely meets the legal requirements for the exception. The fact that an item is merely sourced specially from a supplier does not, by itself, automatically remove a statutory withdrawal right.
For qualifying custom-made items, we may require advance payment, and once production has started a withdrawal-based refund may not be available. Where this applies, it should be made clear before the order is finalised.
?How do I request a return?+
If you are exercising an applicable consumer right of withdrawal, first submit your withdrawal statement using the Withdraw from contract form.
For a faulty, damaged or incorrectly ordered item, or another return-related case, use our Returns / Customer Service form and provide the order and product information needed to handle the case.
?Who pays the return shipping cost?+
For a standard consumer withdrawal, the customer may be responsible for the direct cost of returning the goods where this is permitted by applicable law and our Terms and Conditions. For an incorrect, damaged or faulty item, different rules may apply.
Contact us before sending the product back so the correct return procedure can be confirmed.
?When will I receive a refund after a valid consumer withdrawal?+
Where the statutory EU consumer withdrawal rules apply, reimbursement is generally due within 14 days from the date we are informed of the withdrawal. For a sale of goods, reimbursement may generally be withheld until the goods have been returned or you provide reliable evidence that you have sent them back, whichever occurs first.
Refunds are generally made using the original payment method unless another method is expressly agreed.
?What if I ordered the wrong part?+
Contact us with your order ID, product/item number and an explanation of why the part is not suitable. The available solution depends on the product condition, customer type, circumstances of the order and the applicable Terms and Conditions.
Custom-made, personalised or made-to-order products may be subject to different rules where a statutory exception applies.
Checking fitment, dimensions and part numbers before ordering greatly reduces the risk of ordering the wrong item.
?What should I do if I believe the product is faulty?+
Stop using the product if continued use could cause additional damage or a safety risk. Contact us with the order ID, product/item number and a clear description of the fault. Depending on the case, we may ask for photos, measurements, installation details or other information needed to assess the claim.
?Can an installed or used product be returned?+
That depends on the reason for the return. Consumer withdrawal, an ordering mistake and a faulty/non-conforming product are different situations, and the condition of the item also matters.
Before installation, always check compatibility, part number, dimensions and the condition of the product. If you believe a product is faulty, stop using it where continued use could cause further damage and contact us.
Contact & support
If you cannot find the answer in the FAQ, our team can help with order-related and technical questions.
?How can I contact LLRacing customer service?+
E-mail: info@llracing.eu
Phone: +36 70 635 2221
Customer service hours: Monday to Friday, 8:00 AM–4:00 PM (Hungary local time).
?Where can I find the detailed shipping, payment and purchase terms?+
You can find current contact, shipping and payment information on the Information / Contact page and the contractual terms in our Terms and Conditions.
If there is any difference between this FAQ and the current Terms and Conditions or checkout information, the applicable Terms and Conditions, mandatory law and the information shown during checkout take priority.
Still need help?
Tell us which vehicle and part you are working with, or include your order ID if your question is about an existing order. The more precise the information, the faster and more accurately we can help.
